Refund policy

We have a 30-day return policy on your first order, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you have to have ordered for the first time from our store. You have 30 days to test your item, which means that you can open it, wear it, and wash it. In case the item is defective or not up to your expectations you can request a return. You’ll also need the receipt or proof of purchase.

You are eligible to request a return for only one item even if your first order includes multiple items.

To start a return, you can contact us at support@unbount.com. If your return is accepted, we’ll send you instructions on how and when we will collect your package and refund your payment. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@unbount.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To exchange your item, please contact us as soon as you receive your order. Make sure to try on your item over your underwear.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@unbount.com.